Privacy Policy 

​

Privacy Policy

Avénu Hair Extension Training
Effective Date: 1/09/2025

1. Introduction

Avénu Hair Extension Training (“we”, “our”, “us”) respect your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you participate in our training programmes — whether in-person or online.

2. Information We Collect

We may collect the following types of information:

a. Personal Identification Information

• Full name

• Address

• Email address

• Telephone number

• Date of birth

b. Professional Information

• Employment details (e.g., salon name)

• Hairdressing qualifications or experience level

c. Payment Information

• Billing details (via secure payment providers)

d. Learning Records

• Course attendance records

• Assessment results and feedback

• Certificates issued

e. Online Interaction Data (for online courses)

• Login credentials

• IP address and device type

• Usage statistics (e.g., time spent on training modules)

3. How We Use Your Information

We process your information to:

• Register and manage your training booking

• Deliver course content and assessments

• Issue certificates of completion

• Communicate updates, resources, and course information

• Maintain training and attendance records for regulatory compliance

• Process payments and issue receipts

• Improve our services and learning experience

4. Legal Basis for Processing

We collect and process your data on the following legal bases:

• Contractual necessity (to deliver the training you have booked)

• Legitimate interests (to improve our training delivery and maintain records)

• Legal obligations (for tax, accreditation, and compliance requirements)

• Consent (where required, e.g., for marketing emails)

5. Data Storage and Security

• All personal data is stored securely in password-protected systems.

• Paper records are kept in locked storage and destroyed securely when no longer needed.

• Online training platforms use encrypted connections (SSL) to protect your information.

6. Data Retention

We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, and to comply with legal, tax, or accreditation requirements. Typically:

• Training records: 6 years

• Financial records: 6 years

• Marketing preferences: until you unsubscribe

7. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

• Accreditation bodies (for certification purposes)

• Payment processors (to complete transactions)

• Professional insurance providers (for training cover)

• IT service providers (to operate our website and online training platform)

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (where legally possible)

• Restrict or object to data processing in certain circumstances

• Withdraw consent for marketing at any time

To exercise these rights, contact us using the details below.

9. Cookies and Online Tracking (for Online Training)

Our online training platform may use cookies to enhance your learning experience. These may include:

• Session cookies (to keep you logged in)

• Analytics cookies (to understand how our courses are used)
  You can adjust your browser settings to block or delete cookies, though this may affect course functionality.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website and will include the “Effective Date” above.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Avénu Hair Extension Training via the contact details on the website.