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Refund Policy

A legal disclaimer

Avénu Hair Extension Training – Refund Policy

1. General Terms

At Avénu Hair Extension Training, we are committed to delivering high-quality training and exceptional learner support. This Refund Policy outlines the circumstances in which refunds may be issued for our online and in-person courses. By enrolling in any course, you agree to the terms set out below.

2. Online Training Courses

Refund Eligibility

  • Cooling-Off Period – You may request a refund before any course material is sent out this is usually within 5 days of purchasing the online course. 

  • Refunds will only be granted in cases of:

    • Duplicate payments due to technical errors.

    • Proven technical faults on our platform preventing course access that cannot be resolved.

Non-Refundable

  • All fees for online training are non-refundable once access to the course has been granted.

  • Failure to complete the course does not qualify for a refund.

3. In-Person Training Courses

Deposit & Payment Policy

  • A non refundable full payment is required to secure your training place. 

  • Payment must be made in full through our website. 

Refund Eligibility​

  • No refunds will be issued.

  • You may transfer to another available date once without charge, subject to availability.

No-Shows

  • If you fail to attend your booked training without prior notice, no refund or date transfer will be offered.

4. Course Cancellations by Avénu Hair Extension Training

In the unlikely event that we need to cancel or reschedule a course:

  • You will be offered an alternative date or a full refund of any payments made (including deposits).

  • We are not liable for any travel, accommodation, or other costs incurred by the learner.

5. How to Request a Refund

To request a refund, please email [Your Email Address] with:

  • Your full name

  • Course name and date

  • Reason for refund request

  • Proof of payment

We aim to process all eligible refunds within 10 working days.

6. Contact

If you have any questions regarding this policy, please contact:
Avénu Hair Extension Training 

Contact details can be found on the website. 
 

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